Privacy Policy
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PRIVACY POLICY
Last updated: July 25, 2026
This Privacy Policy describes how Whitmore Titanium ("Whitmore Titanium," "we," "us," or "our") collects, uses, discloses, and protects your personal information when you visit whitmoretitanium.com (the "Site"), place an order, contact us, or otherwise use our services (collectively, the "Services").
By using our Services, you acknowledge that you have read this Privacy Policy. Please do not use the Services if you do not agree with the practices described below.
SECTION 1 — PERSONAL INFORMATION WE COLLECT
Depending on how you interact with us, we may collect the following categories of personal information:
Contact information, including your name, email address, telephone number, billing address, and shipping address.
Order and transaction information, including the products you purchase, order history, payment status, refunds, returns, and delivery information.
Payment information. Payments are processed by Shopify and applicable payment providers. We do not directly store complete payment-card numbers.
Account information, when applicable, including your username, password, saved addresses, and account preferences.
Customer-support information, including messages, requests, complaints, reviews, and other information you provide when contacting us.
Device and usage information, including your IP address, browser type, device type, operating system, pages viewed, referring website, interactions with the Site, and approximate location derived from your IP address.
Marketing preferences, including whether you have agreed to receive promotional emails and how you interact with those messages.
Cookies and similar technologies, as described in Section 8.
We collect personal information directly from you, automatically through the Site, and from service providers that assist us in operating our business.
SECTION 2 — HOW WE USE PERSONAL INFORMATION
We may use your personal information to:
Process and fulfil orders.
Confirm payments and prevent fraudulent transactions.
Arrange shipping, tracking, delivery, returns, and refunds.
Communicate with you about your order or customer-service request.
Operate, maintain, personalize, and improve the Site.
Create and manage customer accounts.
Provide relevant product recommendations and advertising where permitted.
Send marketing communications when you have consented or where otherwise permitted by law.
Detect, investigate, and prevent fraud, misuse, security incidents, and illegal activity.
Comply with legal, regulatory, tax, accounting, and contractual obligations.
Enforce our policies and protect our rights, customers, and business.
We will only collect, use, and disclose personal information for purposes that a reasonable person would consider appropriate in the circumstances.
SECTION 3 — CONSENT
Where consent is required, we will request consent in a manner appropriate to the sensitivity of the information and the purpose for which it is collected.
When you provide personal information to complete a purchase, arrange delivery, request a return, or contact customer support, we understand that you consent to the use of that information for those purposes.
For optional activities, such as email marketing, we will request your consent or provide another lawful method of opting out.
You may withdraw your consent at any time, subject to legal or contractual restrictions and reasonable notice. Withdrawal of consent may affect our ability to provide certain products or services.
To withdraw consent, contact us at:
SECTION 4 — HOW WE DISCLOSE PERSONAL INFORMATION
We may disclose personal information to service providers that perform services on our behalf, including:
Shopify, which hosts and operates our ecommerce platform.
Payment processors and financial institutions.
Delivery, fulfilment, logistics, and tracking providers.
Website hosting, cloud storage, security, fraud-prevention, and technical-support providers.
Analytics, advertising, and marketing providers.
Customer-support and communication providers.
Professional advisers, including accountants, insurers, auditors, and legal advisers.
These service providers may only process personal information as necessary to provide their services to us or as otherwise permitted by law.
We may also disclose personal information:
When required by law, legal process, court order, or regulatory authority.
To investigate suspected fraud, security incidents, or violations of our policies.
To protect the rights, property, safety, and security of Whitmore Titanium, our customers, or others.
In connection with a proposed or completed merger, acquisition, financing, restructuring, bankruptcy, or sale of all or part of our business.
We do not sell personal information in exchange for money.
SECTION 5 — SHOPIFY
Our store is hosted on Shopify. Shopify provides the ecommerce platform that allows us to offer and sell our products.
Shopify processes certain personal information on our behalf and may also process information for its own purposes, as described in Shopify's applicable privacy notices.
Your personal information may be stored or processed through Shopify's systems and those of its service providers in the United Kingdom or other jurisdictions.
Payment-card information is processed by Shopify or the payment provider selected at checkout. Payment data is protected using security standards applicable to the payment-card industry.
SECTION 6 — INTERNATIONAL AND CROSS-BORDER PROCESSING
Some service providers may store or process personal information outside the United Kingdom.
As a result, your information may be subject to the laws of the jurisdiction in which it is processed and may be accessible to courts, law-enforcement agencies, or regulatory authorities in that jurisdiction.
When we use service providers outside the United Kingdom, we remain responsible for personal information under our control and take reasonable steps to require appropriate privacy and security safeguards, including relevant international data transfer mechanisms where required by UK data protection law.
SECTION 7 — DATA RETENTION
We retain personal information only for as long as reasonably necessary to:
Complete the purposes described in this Privacy Policy.
Provide customer service.
Maintain transaction, tax, accounting, and business records.
Resolve disputes and enforce agreements.
Meet legal and regulatory requirements.
Retention periods vary depending on the type of information and the reason it was collected.
When personal information is no longer required, we will take reasonable steps to delete, destroy, or anonymize it, subject to applicable legal requirements.
SECTION 8 — COOKIES AND SIMILAR TECHNOLOGIES
We and our service providers use cookies, pixels, tags, local storage, and similar technologies to operate and improve the Site.
These technologies may be used to:
Keep the Site functioning properly.
Remember items in your cart and your preferences.
Maintain security and prevent fraud.
Understand how visitors use the Site.
Measure website and advertising performance.
Provide personalized content or advertising where permitted.
Some cookies are necessary for the Site to function. Other cookies, including analytics and advertising cookies, may be optional depending on your location and applicable law.
You can manage cookies through your browser settings and, where available, through the cookie-preference controls displayed on the Site.
Disabling certain cookies may affect the operation or functionality of the Site.
SECTION 9 — ANALYTICS AND ADVERTISING
We may use analytics providers, including services offered by Shopify, Google, Meta, or other providers that are actually enabled on our Site.
These providers may collect device information, IP addresses, cookie identifiers, browsing activity, and interactions with the Site.
We use this information to understand website performance, improve our Services, measure advertising, and present relevant content where permitted.
Your choices regarding analytics and advertising cookies can be managed through our cookie controls, your browser settings, and the privacy settings offered by the relevant provider.
SECTION 10 — EMAIL MARKETING
When you subscribe to marketing communications, we may send you emails about products, promotions, store updates, and our Permanent Closure Sale.
You may unsubscribe at any time by clicking the unsubscribe link included in each marketing email or by contacting:
Unsubscribing from marketing emails does not prevent us from sending transactional communications relating to orders, payments, shipping, returns, refunds, or customer-service requests.
SECTION 11 — SECURITY
We use reasonable administrative, technical, and physical safeguards designed to protect personal information against loss, theft, unauthorized access, misuse, alteration, disclosure, or destruction.
These safeguards may include encrypted connections, restricted access, authentication controls, security monitoring, and the security measures provided by Shopify and our service providers.
However, no method of transmission over the Internet or electronic storage is completely secure. We cannot guarantee absolute security.
You are responsible for keeping any account credentials confidential and for notifying us if you believe your account or information has been compromised.
SECTION 12 — PRIVACY BREACHES
If we become aware of a privacy or security breach involving personal information, we will investigate and respond in accordance with applicable law.
Where required, we will notify affected individuals and the Information Commissioner's Office (ICO) and maintain records relating to the breach.
SECTION 13 — CHILDREN'S PRIVACY
Our Services are intended for adults and are not directed at children.
We do not knowingly collect personal information from children under the age of 13 without the consent of a parent or legal guardian where such consent is required.
If you believe that a child has provided personal information to us improperly, contact us at info@whitmoretitanium.com so that we can investigate and take appropriate action.
SECTION 14 — YOUR PRIVACY RIGHTS
Subject to applicable law, you may request:
Access to personal information we hold about you.
Correction of inaccurate or incomplete personal information.
Information about how your personal information has been used or disclosed.
Withdrawal of consent, where processing is based on consent.
Deletion of personal information where legally available.
Assistance with a privacy concern or complaint.
We may need to verify your identity before processing a request.
Some requests may be limited where we are required or permitted to retain information by law, where the information relates to another person, or where another lawful exception applies.
To submit a privacy request, contact:
SECTION 15 — THIRD-PARTY LINKS
The Site may contain links to third-party websites, applications, or services.
We are not responsible for the privacy, security, content, or practices of third parties. We encourage you to review their privacy policies before providing personal information.
SECTION 16 — CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy periodically to reflect changes to our practices, technology, service providers, legal obligations, or business operations.
The updated version will be posted on this page with a revised "Last updated" date.
Where required by law, we will provide additional notice or obtain consent before material changes take effect.
SECTION 17 — PRIVACY COMPLAINTS
We take privacy concerns seriously.
Please contact us first so that we have an opportunity to investigate and respond to your concern.
Email:
Please include sufficient information for us to understand and investigate your request.
If you are not satisfied with our response, you may have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's independent regulator for data protection.
SECTION 18 — CONTACT US
For questions about this Privacy Policy, your personal information, or our privacy practices, contact:
Whitmore Titanium
Email: info@whitmoretitanium.com
Website: whitmoretitanium.com
Business address: Lauwers 13, Tilburg
Privacy contact: ecomschalk@gmail.com